Hometown Home Health, Inc.  and each representative of the company is to act with integrity and in a professional manner and is committed to high ethical standards in the delivery of medical equipment, supplies and services to its customers by acting as an agent for its referral sources to ensure that the products and services ordered meet the patients medical and clinical requirements based on the physicians orders of medical necessity and that customer financial requirement are evaluated.  This commitment includes consumer and industry responsible advocacy for overall healthcare improvement, meeting customer and all regulatory requirements, enhancing employee skills and efficiencies, continual improvement and strict compliance of our quality management systems and procedures, sustained fiscal growth and improved market presence and to be known for our honest and responsible corporate conduct that promotes trust in our community.

Quality Improvement

Hometown Home Health, Inc. has an extensive Quality Improvement Program with a focus on improving the patient experience, accountability and compliance to our accrediting bodies and the regulations governing operations and billing practices, meeting or exceeding legal, ethical and appropriate business practices and providing employees a basis for pride of affiliation.

Quality Improvement Categories:

Patient Satisfaction and Employee Satisfaction are monitored through surveys with close attention to the resulting data used to improve both the employee and patient experience continually.

The Corporate Compliance Program ensures the organization compliance with federal, state and local laws and regulations including the Deficit Reduction Act (False Claims Act), conflict of interest, and patient/customer confidentiality; provides a written code of conduct for employees; exemplifies company policies and procedures that impact patient outcomes.

Risk Management is addressed through close monitoring of patient incidents and concerns and employee occurrences.

Accreditation through the Accreditation Commission for Health Care is coordinated and monitored through Quality Improvement activities.

An Improving Organizational Performance Plan is developed and implemented annually.
Hometown Home Health, Inc. uses the Lean philosophy to eliminate waste and promote increase value to the customer.